Vodacom Tanzania offers flexible bill payment options to its customers

Partners with Nokia Siemens Networks to introduce the first convergent charging and billing platform in Africa

Nokia Siemens Networks has migrated the existing charging and billing system of Vodacom Tanzania to its own charge@once unified platform. As a result of a long-term, trusted partnership, Vodacom Tanzania has commissioned Nokia Siemens Networks for this project. With the charge@once unified platform, Vodacom Tanzania’s customers can now flexibly choose either prepaid, post paid or a combination of both payment options for their voice, data and SMS services. The platform also offers a wide set of pre-defined modules that can be used to create marketing campaigns with minimal efforts and more flexibility in a shorter turnaround time.

“We wanted our customers to be the first to enjoy flexibility in bill payments, and we have become the first one to implement this flexibility in Africa,” said Dietlof Mare, managing director of Vodacom Tanzania. “Nokia Siemens Networks’ exceptional delivery capabilities ensured fast rollout of flexible payment methods for all services used by our individual and enterprise customers. The new platform also significantly reduced the efforts required for the implementation of these flexible payment options.”

“With a customer base of over ten million subscribers, we are always committed to bringing world-class solutions to our customers in the Tanzanian market,” added Dietlof.

“Implementing Nokia Siemens Networks’ unified charging and billing platform is an example of Vodacom’s commitment to introduce the latest technology in the market, offering a wide range of services with flexible payment methods,” said Deon Geyser, customer team head at Nokia Siemens Networks. “The platform provides flexible bill payment options for both fixed and mobile network services for all customers.”

With migration to Nokia Siemens Networks’ charge@once unified platform, the customers of Vodacom Tanzania can now choose postpaid method for using services for business purposes, and prepaid option for private voice calls or SMS. In addition, the platform enables family contracts, where parents can opt for postpaid payment for their voice services and use their phones to recharge their children’s prepaid subscriptions.

Nokia Siemens Networks’ charging and billing platform has a variety of features including self administration, which allows customers to set bill limits and receive alerts on exceeding it. It also allows them various options for recharging their prepaid accounts. With this platform, the operators can also offer special SMS plans as well as customized tariff schemes to its subscribers for