Most of us are used to traditional shopping methods, which require
one to leave their home and walk or even drive to a store or a market (e.g.
Kariakoo) to purchase what he/she wants. What happens then when the shop keeper
or owner closes the store to rest on the weekend? What happens when stores are closed because
it is a public holiday, rains and traffic delayed the shopkeeper, or the stores
are on strike. All of these are very real and (and frequent) occasions. Where
do you run to during such times of need?
Buyers can access a website and a variety of products from
anywhere in the world, and get instant feedback on whether the product they
need is available, as opposed to traditional shopping where sometimes,
assurance of the availability of a product is a question and prices are a
relatively high. One major advantage of e-commerce and specifically online
markets is the fact that, as long as you have internet access, you can
literally be in a shop for as long as you want to be, whenever you want to be.
Orders can be placed at any time and some markets have 24 hour shipping
services.
Let us look at a local example, Kariakoo. In late march, there
were several strikes carried out by local business owners mainly at the Kariakoo
market and other parts, this was due to some disagreements that the business
owners had with the government. This strike was very serious in the sense that
it affected many buyers, who depend on traditional shopping to get the products
they need. Shops that sold online and customers that shopped online were less
affected. An example of this is Kaymu.com where buyers continued making their
purchase orders through the website and mobile application and sellers sold as
usual through the Kaymu channels. The process obviously slowed down due to the
strike, but business owners had the chance to still make sales despite the
troubles.
“It is amazing how the advantages of online market places
can be seen most clearly during situations like these. This should push Tanzanians
and Africa as a whole to buy and sell online as opposed to depending on offline
buying and selling methods. Business is always changing and we need to keep up
as well” says Massimiliano spalazzi, who is Kaymu Africa’s CEO.
All in all, we need to realize that, in times where
traditional offline markets fail to provide us with what we are really looking
for, i.e products and services as buyers and sales as sellers, we have the
other side of the coin to turn to. When offline markets for whatever reason,
fall asleep, we know we can turn to the market that never sleeps.
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